Return & Refund Policy

At Trichora, we aim to ensure a reliable and transparent shopping experience. Please review the terms below before requesting a return or refund.

1. Return Eligibility

We accept return or refund requests within 30 days of delivery, subject to the following conditions:

• The item is unused, unopened, and in its original packaging
  
• The item was damaged, defective, or incorrect upon arrival
  
• The request is submitted with valid proof (order number and supporting images if applicable)
  

All returns must be approved by our support team before being processed.

2. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return or refund:

• Opened or used personal care products
  
• Items not in original condition or missing packaging
  
• Requests submitted after 30 days from delivery
  
• Products marked as final sale or promotional clearance (if applicable)
  

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To review your request, we may require:

• Order number
  
• Photos of the product and packaging
  
• A brief description of the issue
  

Once verified, we will offer a replacement or refund at our discretion.

4. Refund Terms

Approved refunds will be issued to the original payment method only.

• Processing time: 5–10 business days after approval
  
• Shipping fees are non-refundable, unless the issue was caused by our error
  
• Refund timelines may vary depending on your bank or payment provider
  

We reserve the right to decline refund requests that do not meet our policy conditions.

5. Order Cancellation

Orders may be canceled or modified within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is confirmed defective or incorrect
  
• We recommend using a trackable shipping method
  
• We are not responsible for returns lost in transit
  

7. Contact Us

For all return or refund inquiries, please contact:

📧 Email: growvera@outlook.com

Please include your order number and relevant details to help us process your request efficiently.

8. Important Notice

• Our products are intended for cosmetic use only
  
• Individual results may vary depending on usage and personal conditions
  
• This policy applies only to products purchased directly from our official store